1. Eligibility and authority
You must be at least 18 and able to enter a binding agreement. If you use LeadlyOS for a company, you represent that you are authorized to accept these terms for that company.
2. The service
LeadlyOS provides front-office software that may support lead response, communications, qualification, scheduling, records, follow-up, reporting, and connected business tools. Features and availability may change as the product develops. LeadlyOS does not promise a specific number of leads, appointments, sales, or revenue.
3. Accounts and access
You must provide accurate information, keep credentials secure, use appropriate team permissions, and promptly notify us of suspected unauthorized access. You are responsible for activity in your workspace and for removing access when a team member no longer needs it.
4. Customer data
You retain your rights in information you submit or connect. You authorize LeadlyOS to process that information as needed to provide, secure, support, and improve the service. You represent that you have the rights and lawful basis needed to provide the information and instruct us to process it.
5. Calls, texts, email, and recordings
You are responsible for configuring and using communications lawfully. This includes obtaining required consent, checking applicable do-not-call rules, honoring opt-outs and do-not-contact requests immediately, following calling-hour and identification rules, providing required disclosures, and obtaining any consent required to record or transcribe communications. You may not use LeadlyOS to mislead people about who is contacting them, hide caller identity, evade suppression lists, harass contacts, or send unlawful automated communications.
6. Acceptable use
You may not use the service to violate law or another person’s rights; access another customer’s data; probe, disrupt, reverse engineer, or overload the service; distribute malware; submit deceptive information; impersonate another person or business; or use the service for abusive, fraudulent, discriminatory, or dangerous activity.
7. Connected services
Third-party tools may have their own terms, privacy practices, limits, and fees. We are not responsible for a third party’s service, outage, change, or decision. You authorize us to exchange information with a connected service as needed to perform the integration you enable.
8. Fees
If you purchase a paid plan or service, pricing, billing frequency, usage limits, taxes, renewal, and cancellation terms will be shown in the applicable order, checkout, or written agreement. You authorize the stated charges and must keep billing information current.
9. Ownership and feedback
LeadlyOS and its software, design, documentation, and branding are owned by LeadlyOS LLC or its licensors. These terms grant only a limited, nonexclusive, nontransferable right to use the service during your authorized access. If you provide feedback, you permit us to use it without restriction or payment.
10. Suspension and termination
You may stop using the service at any time. We may restrict or terminate access for nonpayment, security risk, unlawful or abusive use, material breach, or when needed to protect the service or others. Data export and deletion are subject to the applicable plan, agreement, law, and reasonable technical limitations.
11. Disclaimers
To the extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. Automation can make mistakes, and you are responsible for reviewing important decisions, messages, appointments, offers, and commitments before relying on them.
12. Limitation of liability
To the extent permitted by law, LeadlyOS LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. Our total liability arising from the service will not exceed the amount you paid LeadlyOS for the service during the 12 months before the event giving rise to the claim.
13. Governing law
Indiana law governs these terms, without regard to conflict-of-law rules. Courts located in Indiana will have exclusive jurisdiction unless a separate written agreement states otherwise.
14. Changes and contact
We may update these terms as the service changes. Continued use after updated terms take effect means you accept them. Questions may be sent to hello@leadlyos.com.